CollaBoard – Frequently Asked Questions (FAQ)

Technical Information

How can I request an Evaluation License?

To request an evaluation license for CollaBoard, log in with your Microsoft (including Office 365), Google, Facebook or Twitter account. If you don’t have a license yet, the time-limited demo version will launch by default. Tap and hold or click on the start screen to open the Radial Menu, then click Info. In the Info menu, click Evaluation License to enter your details and start your 30-day free trial.

How can I activate my copy of CollaBoard with the License Key?

To activate your copy of CollaBoard, you need to be logged in with your Microsoft (including Office 365), Google, Facebook or Twitter account. Open the Radial Menu and click Logout to make sure you are not in Demo mode, then Log in with your account. You may need to re-enter your account information to complete the login.

Once in the app, open the Radial Menu and click Info. You can now enter your License Key to activate your copy of CollaBoard (evaluation version included).

How can I access a project? How can I invite someone to collaborate on a project?

You can access CollaBoard projects in four ways:

  • History (only on personal devices): CollaBoard shows you a list of all projects you created or joined on your personal device, so you don’t need to re-enter Project Code and Key. To access the list, simply click Load Project, then swipe left to see Projects You Created, swipe again to see Projects You Joined. This feature is not present in the Surface Hub version of the app to protect your privacy on the shared collaboration device.
  • Project Code and Key: every time a new project is generated, you will be provided a Project Code and Key. These can be used by clicking Load Project to access an already existing project. The Code and Key of any project can also be viewed anytime from inside the project by clicking Info in the Radial Menu, where they can be copied with one click.
  • QR Code: go to the Info section of the Radial Menu to see the QR Code of the project. Scan it with your Windows Mobile or Surface device to open the same project on another device (Tip: when holding a meeting on CollaBoard, share the QR Code in the meeting request).
  • NFC Tag/Sticker: just swipe the pre-programmed NFC Tag/Sticker near your Surface Hub or Windows Mobile device and CollaBoard will automatically open the project. Share an NFC business card with your customers and external partners to let them easily access your CollaBoard projects.

When you create a New Project, the Code, Key and QR Code will be automatically displayed right away; you can access them anytime by clicking on Info in the radial menu.

What is the difference between "Team Device" and "User"?

“Team device” stands for the Surface Hub and any other interactive whiteboards running Windows 10. “User” stands for any personal device running Windows 10, such as a laptop, Surface Book, Surface Studio or Surface Pro.

How can I collaborate with external customers and partners?

External customers and partners can download the app for free from the Windows Store and request a 30-day Evaluation License (see How can I request an evaluation license?). This way, they can collaborate on the same projects with anybody and even create new projects. At the end of the trial period, they can purchase either a monthly or an annual subscription from our website (or from their Surface Hub reseller).

How do I know if other users are working on the same project?

If another user is editing or moving a tile, the tile header shows a “Currently used by: [Username]” tag in real time across all devices. Soon, you will be able to see exactly which users are working on a project.

How can I remove a device?

If you want to use the license on another device, simply click Unregister in the Info section of the radial menu, and the license will stop being associated to that device; you are now allowed to use it on another one. If a device gets broken or needs to be formatted, please contact us at collaboard@ibv.ch.

Can I use CollaBoard offline?

As a cloud-based application, CollaBoard cannot be used offline at the moment. We are considering other options: if you wish to receive updates on this topic, please let us know.

Are there different user roles in CollaBoard?

At the moment all users have the same permissions. We are considering implementing different levels of permissions in a future release.

Can I access all the Projects I worked on?

Yes! Click Load Project in the Radial Menu, then swipe left to see Projects You Created and swipe again to see Projects You Joined. Simply select the desired project, and it will automatically open.

How can I manage my projects?

You can access all Projects you worked on, even if they were created by somebody else. Click Load Project in the Radial Menu, then swipe left to see a list of Projects You Created, swipe again to see all Projects You Joined. Select a project and click Ok to open it.

Do I need a support contract?

No, you do not need a support contract for CollaBoard. Simply contact us at collaboard@ibv.ch.

Is there a limit on storage for my account?

The Personal Edition has up to 10 GB storage space. Storage capabilities for Surface Hub and customized packages may vary; for more information, please contact us at collaboard@ibv.ch.

Is it possible to customize CollaBoard?

Yes, we can provide customized versions of CollaBoard. We look forward to hear your ideas and make them a reality. Some examples of possible customizations:

  • On-premises
  • Hybrid solution
  • SAP/Microsoft Dynamics NAV and Dynamics CRM Integration
  • SQL/Oracle Database integration
  • Different Cloud solutions (to replace Microsoft Azure)
  • Other Azure Subscriptions
  • Additional features and customizations

Can you customize the search function of CollaBoard to search into my own system or database?

Yes, we can do that. Please contact us at collaboard@ibv.ch to explain your specific needs.

Can I use CollaBoard in Kiosk Mode?

Yes, but only if you have a license for a Team device (Surface Hub or other interactive whiteboard running Windows 10).

If I have a trial version, can I access a project created with a registered version?

If you have a trial version of the app (including the Evaluation Version), you can access any CollaBoard project, even those created by a registered user. To work without time limits, simply purchase a license from our website (or from your Surface Hub reseller).

Troubleshooting

I can't see a Tile anymore. How can I find it back?

The tile in question might be hidden by another tile. Check the Minimap in the lower left corner of the screen to view the position of every tile in your project.

I lost Project Code and Key. How can I retrieve them?

On your personal device, click Load Project, then swipe left to see a list of Projects You Created, swipe again for Projects You Joined. Select the project you’ve been looking for and click Ok to open it.

Alternatively, you can contact our support team by sending an e-mail to collaboard@ibv.ch. We will be happy to help.

My Voice Commands don't work. Could you help me?

To use voice commands in CollaBoard, you need to activate Hey Cortana on your machine. Simply follow the steps in this tutorial.

Why can't I access my Project History from the Surface Hub?

By design, the feature showing Projects You Created and Projects You Joined is only present on personal devices.
The Surface Hub is a shared collaboration device for multiple users; in order to protect your privacy, we chose not to implement this feature on it.

How can I get support with technical issues?

You can create a ticket by sending an e-mail to collaboard@ibv.ch. You will receive a response within 24-48 hours, depending on the issue’s priority.

Privacy and Security

How do you handle my confidential information?

We store CollaBoard data in the Microsoft Cloud Storage which is based on Microsoft Azure. To learn more, please see Data Protection in Microsoft Azure.

Can I store my data somewhere else (hybrid, on-premises)?

Yes, this option is included in customized license options. Please contact us at collaboard@ibv.ch to discuss the details.

Where are my data stored?

Your data are stored on Microsoft Azure. If you are using an on-premises solution your data are stored in your data center/servers.

Who owns the content I create in CollaBoard?

The content you create and upload on CollaBoard belongs to you. You are responsible for all the data you store and upload on CollaBoard.

How secure are my data?

Communication between our services and Azure is based on HTTPS encryption.

Licensing and Payment

How does licensing work?

CollaBoard licenses are available on a monthly or on an annual basis. We also offer license packages for companies and teams with more than 50 users, with or without Surface Hubs. For other options, packages and customized solutions please contact us at collaboard@ibv.ch.

What happens at the end of the trial period?

At the end of the trial period, the app will automatically reinstate the time limit. You will get in-app reminders a few days before the expiration date. Your projects will be stored for two additional months to give you time to purchase a subscription and continue accessing your data.

What if I need more licenses for Users or Team Devices?

You can always buy additional licenses on our website. If you are a company or a team with more than 50 users, contact us at collaboard@ibv.ch to request a customized license package.

Can I upgrade or downgrade to a different subscription type (monthly or annual)?

Of course you can. Simply contact us at collaboard@ibv.ch.

Are there any available discounts?

Follow us on Facebook and Twitter to stay up-to-date with our promotional offers.

How can I renew my subscription?

Subscriptions purchased on our website will be automatically renewed. In any other case, please contact us via email at collaboard@ibv.ch or via phone at the numbers: +41 44 745 92 92 or +49 30 577 076 850.

How does renewing the subscription work?

Subscriptions purchased on our website will be automatically renewed. You can also contact us before the end of the subscription period expires to renew it.

Can I have a subscription that doesn’t expire?

Yes, this option is available. Contact us at collaboard@ibv.ch for more information.